At Linkshops, we value our customers and sellers. Our Refund Policy ensures a fair process for order cancellations, product returns, and payment issues.
Refunds apply only to eligible orders as outlined below.
All refund requests must be submitted through the Linkshops app or customer support.
Refunds are processed via the original payment method (online wallet, bank, or cash-on-delivery adjustment).
Refunds may be issued in the following cases:
Order Not Delivered – If the order is not delivered within the committed time.
Out of Stock / Unavailable Product – Seller cancels due to unavailability.
Wrong Product/Item Delivered – Incorrect item sent by seller or delivery partner.
Damaged / Expired Product – Product arrives damaged, spoiled, or expired.
Duplicate Payment – If the buyer is charged twice by mistake.
⏳ Timeline: Refund requests must be submitted within 48 hours of delivery.
If an order is canceled before preparation/dispatch, full refund applies.
If seller delays or fails to fulfill order, refund will be granted to the buyer.
Delivery partners are not responsible for refund payments but must report issues to the platform.
Buyer submits a refund request via app/support.
Linkshops reviews the claim and verifies with seller/delivery partner.
If approved, refund is processed within 5–10 business days.
Refund amount is returned via:
Online Wallet (fastest option)
Bank transfer / Mobile money
Discount voucher (if buyer chooses)
Buyer changes mind after delivery.
Incorrect address or contact details provided by buyer.
Misuse of coupons, promotions, or discounts.
Food items already consumed/partially used.
For refund-related issues, please contact our 24/7 support via:
📞 Phone: +93788124805
📧 Email: support@golinkshops.com-info@golinkshops.com
📱 In-App Support Chat
✅ Note: Linkshops reserves the right to amend or update this Refund Policy at any time to improve customer and seller protection.
