Terms And Conditions

📜 Linkshops – Terms & Conditions

Welcome to Linkshops – your trusted multi-vendor marketplace and delivery platform.
By using our platform (mobile apps and website), you agree to the following Terms & Conditions. Please read carefully, as they apply to all Users, Sellers (Vendors), and Delivery Partners.

1. General Conditions

1.1. Linkshops provides an online marketplace connecting buyers, sellers, and delivery partners.
1.2. By registering and using the platform, you agree to follow all policies, local laws, and community standards.
1.3. Linkshops reserves the right to update or modify these Terms at any time. Changes will be communicated via app notifications or email.

2. User Responsibilities (Buyers)

  • Must provide accurate information (name, phone, address) when placing an order.

  • Responsible for making timely payments through supported payment methods.

  • Must review products, prices, and seller details before confirming an order.

  • Orders once confirmed cannot be canceled after preparation/dispatch, unless allowed under cancellation policy.

  • Users should not misuse coupons, referral codes, or attempt fraud

3. Seller (Vendor) Responsibilities

  • Must provide correct business information during registration.

  • Responsible for product quality, correct pricing, and stock updates.

  • Ensure compliance with food safety, health, and legal standards.

  • Must deliver the exact product/service advertised; counterfeit or expired goods are strictly prohibited.

  • Orders must be accepted and prepared within the committed timeline.

  • Sellers are responsible for handling complaints, refunds, and returns as per platform policy.

  • Subscription fees (monthly/annual) must be paid on time to continue listing.

4. Delivery Partner Responsibilities

  • Must provide valid documents (ID, license, vehicle details) during registration.

  • Responsible for safe and timely delivery of goods/orders.

  • Should maintain professional behavior with customers and sellers.

  • Must keep user information confidential (phone numbers, addresses).

  • Linkshops is not responsible for accidents, traffic fines, or misconduct caused by delivery partners.

5. Payments & Fees

  • Buyers: Pay through available methods (COD, online payment, wallet).

  • Sellers: Pay subscription/package fees as per chosen plan. Transaction commissions apply per order.

  • Delivery Partners: Will receive delivery fees as per company policy.

  • Linkshops reserves the right to withhold payments in case of fraudulent or suspicious activity.

6. Refunds & Cancellations

  • Buyers may cancel orders before seller confirmation. After confirmation, cancellation depends on seller policy.

  • If a product is out of stock or unavailable, seller must notify and issue refund or replacement.

  • Refunds will be processed through the same payment method or wallet within a reasonable time.

7. Privacy & Data Protection

  • User data (name, phone, address, email) is collected only for service purposes.

  • Data will not be shared with third parties without consent, except as required by law.

  • Sellers and delivery partners must not misuse customer information.

8. Prohibited Activities

  • Selling illegal, harmful, counterfeit, or expired products.

  • Using offensive language or harassment within the platform.

  • Fraudulent transactions, chargebacks, or misuse of promotions.

  • Hacking, reverse-engineering, or attempting to disrupt the platform.

9. Limitation of Liability

  • Linkshops acts only as an intermediary between buyers, sellers, and delivery partners.

  • Linkshops is not responsible for product quality, late deliveries, or disputes, but may assist in dispute resolution.

  • Users agree that Linkshops’ liability is limited to the amount of service fees paid.

10. Account Termination

  • Linkshops reserves the right to suspend or terminate accounts for violations of Terms & Conditions.

  • Termination may be permanent in cases of fraud, illegal activities, or repeated misconduct.

11. Governing Law

  • These Terms & Conditions are governed by the laws of the country where Linkshops operates.

  • Any disputes will be resolved through arbitration or competent local courts.

✅ Final Note: By using Linkshops, all users (buyers, sellers, and delivery partners) confirm that they have read, understood, and agreed to these Terms & Conditions.